At Duelz Casino, players are rewarded with a magical experience. As a fun gambling platform, this casino offers exciting slot games and competitions that allow players to compete with other enthusiasts. Operated by SuprPlay Limited and with a license to operate from the UK Gambling Commission and the Malta Gaming Authority, Duelz Casino creates a fun yet secure platform for players looking for an action-packed adventure. At Duelz, gamification takes a different turn with more games, exciting entertainment, and loads of prizes.
To start off the adventure on the right note, this casino comes with an exciting new customer bonus. All new customers of the casino are welcomed by a treasure chest that’s waiting to be unlocked after the registration process. Once opened, it will reveal a bonus of up to €1000 or its currency equivalent with 200 welcome spins. This new customer offer validates the standing of this casino as an entertaining hub for slots enthusiasts. In this Duelz Casino review, we take a closer look at this attractive welcome package. We also review the top casino games offered by the casino, its approach to gamification, and the overall quality of services that it offers to players.
Duelz casino bonuses – open chest and start journey
This casino is best known for its adventure-themed promotions that can be completed at a time. And for each completed challenge or level, players can earn treasure chests that can be unlocked. To help players enjoy the journey, Duelz Casino offers different bonuses and promotions.
As a new customer of this casino, you get up to €1,000 in bonus funds which comes with 200 free spins. If you decide to deposit €100, the casino can give you an extra €100 which can double your bankroll. Just like other promotions, this offer from Duelz Casino comes with certain conditions and fair use rules. If you choose the deposit bonus, you can collect this bonus funds the next you deposit your money. The money can be withdrawn at any time provided that the playthrough of x45 has been completed. If you withdraw the money even before the completion of the requirement, then you lose this bonus.
Also, when using this bonus, you are only allowed to make a maximum bet worth €5 or the currency equivalent. Both the bonus money and the free spins assigned as part of the new customer bonus must be wagered 45 times before a withdrawal can be approved on the site.
Start a Duel Against the Casino and Other Players
When you play at Duelz Casino, you don’t just play against the house. As the name suggests, the battle and the quest for the prizes happen against other players. Here, you get the chance to compete and play against other players. In the process of competition, you earn stars which can be used to unlock the treasure chests of the casino. Aside from prizes, these chests will also offer spells that can be used to fight other players which can help you collect more stars. Here are some of the popular chests that you collect and unlock on this site:
- Bronze Chest. You need three stars to unlock this chest. You can expect at least 3 spells on this item.
- Silver Chest. You need five stars to unlock a chest with 7 spells.
- Gold Chest. This comes with 9 spells but you need 7 stars to open the item.
- Platinum Chest. This requires four Duelz stars and can reward the players with at least 15 spells.
- Epic Chest. If you are serious about the challenge, then this chest is one of the best picks. You need 5 stars to open this.
- Legendary Chest. Another valued chest in the website which offers 15 spells.
- League Chest. This is the best chest for you and given only when you top the challenges.
As part of its gamification, the fights between the players can happen in different areas. Some of the popular arenas where you can take part in the fights are the Silver Meadow, Iron Dungeon, Diamond Castle, and the Golden Forest.
Popular Casino Games at Duelz Casino
Although the main focus of this casino is on its promotions, you can also find an exciting set of casino games available on the platform. As a ‘sister website’ of NY Spins Casino, you can also expect the same set of games and casino categories on this website. Some of the popular categories of games that you can expect at Duelz are Top Picks, New Games, Slots, Jackpots, Live Casino, and Table Games. If you love online slots, then Duelz Casino can serve as a highly recommended destination. For popular slots, you can’t go wrong with Starburst, Jumanji, Gonzo’s Quest, Diamond Mine, Rise of Merlin, and Bonanza. If you can’t decide which games to play, we highly recommend that you check out its Hot Picks. For this section, you can sample games like Mermaid Millions, Starburst, Bonanza, and the Book of Dead.
Live Casino to Keep You Happy for Hours
At Duelz, you will be provided with a wide selection of live dealer games. For this section, the operator worked with top vendors in the industry like Evolution Gaming to come up with live casino games that truly entertain. On this section, you can try out Deal or No Deal Live, Blackjack Live, New Baccarat Live, Super Sic Bo, Caribbean Stud Poker, and Three Card Poker. Evolution Gaming is known for its professional, attractive, and highly skilled casino dealers. This means that you can always count on a premium live dealer experience when you play at the live casino section.
Theme, Usability, and Reliability of the Website
From the name of the website alone, you will immediately get a sense of the theme and direction of its campaign. At Duelz Casino, you are transported into an adventure-themed realm with a lot of opportunities to participate in games and contests. As one of the proponents of gamification for online casinos, the operator offers a truly comprehensive set of promotions that motivate players to play and participate in promotions. In fact, the homepage of this casino comes with a detailed guide on how the duels and fights happen on the platform. However, it’s a different story when it comes to usability and site navigation. If you are a new customer who happens to visit the site for the first time, you will notice the odd layout of the homepage. Even the choice of font for the text needs to be improved. Right now, the text and its choice of color make it hard for an ordinary user to read the texts with confidence. The homepage also lacks information or at least a shortcut to Responsible Gaming, Privacy, Promotions, and Contact. The website also lacks a Help Section where players can get answers for their questions.
Payment Facilities that Can Work for You
This casino is also serious when it comes to providing its customers with reliable payment options. As a new customer, you can choose from 8 deposit options. To deposit at Duelz Casino, you can choose from Euteller, MasterCard, Skrill, Trustly, and Zimpler among others. All deposits that are transacted on this casino are reflected instantly on the account and these payment facilities require a minimum deposit worth €20. You may need to cover some fees if you need to transfer funds in this casino. The fee that you will shoulder at Duelz Casino will depend on your preferred deposit option. MasterCard comes with a 2.5% fee while the rest comes for free.
When it comes to the withdrawal of funds, Duelz Casino also provides its customers with dependable options. There are at least 6 withdrawal options available on this casino and each payment facility comes with specific processing times and fees. If you need to withdraw your funds, you can choose from Enter Cash, Euteller, MasterCard, Skrill, and Trustly. Compared to deposits, all withdrawal requests on the website come free of charge. The only difference comes in the processing times of transactions. Enter Cash and Euteller will credit the funds instantly while MasterCard will take 2 to 4 business days. If you are planning to withdraw a large sum of money, we highly recommend that you use Trustly during the transaction.
There are instances when the management may facilitate the withdrawal manually through the use of bank transfer. This is not listed in its Payment page but the casino reserves the right to use this option. If this happens, you will be charged with a certain fee depending on the amount to be withdrawn, your location, and the currency selected. You will be informed of the details of the transaction before this can be processed.
Duelz casino is Licensed and Secure Online Casino
As a company operated by SuprPlay Limited, Duelz Casino offers a fully secure and protected online gambling environment. This casino carries licenses to operate from the Malta Gaming Authority (MGA) and the UK Gambling Commission. As a fully-licensed casino, you can expect secure services and all your financial details are protected. The registration process at this casino will undergo strict procedures and verification process. Since the casino is licensed by the Gambling Commission, all applications for accounts will pass through the Know Your Customer (KYC) procedure. During this procedure, the customer data will be verified and established.
Friendly Customer Support Available
The team behind Duelz Casinos strives to provide a reliable and professional customer support team. In case you have problems with the services or bonuses, you can contact them through the Live Chat facility. The Chat button is located at the bottom-right portion of the homepage. Customers can also send an email if they want to send documents or talk with the members of the Support Team. However, this website does not feature a toll-free number. When we reviewed the website, we did not find the Help Section which is now a standard offering at top casinos. This means that if you have problems, you have no other option but to use the Chat facility. Also, instead of the traditional Terms and Conditions, this casino only offers the ‘General Terms’. This is a short document which means that the information and details are not comprehensive enough and may not be necessarily helpful for all players.
Duelz casino final Thoughts
Duelz Casino is designed as a fun and adventure-themed online casino and it clearly shows. As soon as you open the website for the first time, you will instantly notice the main theme and focus of this casino. You will instantly discover that Duelz Casino offers a fun and exciting twist to gamification on online casinos. The homepage is filled with information about the bonuses and promotions, particularly the new customer bonus and the different treasure chests that can be unlocked once the right number of stars have been collected. On this aspect of the casino, Duelz Casino scores big points.
However, on the other aspects of casino operations, the operator stumbles. For example, you cannot find a shortcut to the offered games of the casino. If you are a new member of the casino, you can’t get a preview of the top games offered by the website. To do this, you need to sign up and log in to access the game lobby. Also, Duelz Casino suffers in terms of the quality of its customer support. Based on our review, this casino only offers a Live Chat facility. You can’t find a toll-free number and it does not feature a Help page.
On a brighter note, this casino is optimized for mobile devices. If you plan to enjoy the casino games on mobile, you will be satisfied while using the facilities. In terms of bonuses, Duelz Casino is also a star. It offers an innovative approach to casino promotions which can definitely appeal to enthusiasts looking for more options and actions. In short, Duelz Casino is a nice destination if you are after promotions and adventure-themed sites.